Apple Apple-Device-Support - Apple Device Support Exam (SUP-2024) Certification Exam
Question #1 (Topic: Demo Questions)
Which accessibility feature enlarges text on the screen when you move the pointer over it?
Correct Answer: D
Explanation not available for this question.
Question #2 (Topic: Demo Questions)
A user reports that the keyboard on their Mac needs replacement. They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed. What is the most likely explanation?
Correct Answer: C
Explanation not available for this question.
Question #3 (Topic: Demo Questions)
What should you do to run system diagnostics on Mac?
Correct Answer: A
Explanation:
Activity Monitor allows running system diagnostics via View > Run System Diagnostics , generating a report for troubleshooting (saved in /var/tmp).
Activity Monitor allows running system diagnostics via View > Run System Diagnostics , generating a report for troubleshooting (saved in /var/tmp).
Option B: Console views logs, not runs diagnostics.
Option C: Feedback Assistant submits issues, not runs diagnostics directly.
Option D: Diagnostic Reporter isn’t a macOS app.
Option A: Correct per macOS tools. References: Apple Support - "Use Activity Monitor on your Mac" (support.apple.com/HT201464).
Question #4 (Topic: Demo Questions)
Which feature isn’t available with a Managed Apple Account?
Correct Answer: D
Explanation not available for this question.
Question #5 (Topic: Demo Questions)
A user connected their Mac to an airport lounge’s Wi-Fi, but they dismissed the sign-in dialog. They can’t use the internet. Which steps should you tell them to complete so they can use the internet?
Correct Answer: A
Explanation:
Dismissing a captive portal dialog (e.g., for public Wi-Fi) blocks internet access. Visiting captive.apple.com in a browser reopens the sign-in page.