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Apple Service Fundamentals SVC-19A Exam Questions

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Question #1 (Topic: demo questions)

A computer service technician says, "I don't use ESD precautions and have never had a problem." Which of the following is the correct response to this statement?

A.
ESD damage may not appear immediately.
B.
ESD happens only to inexperienced technicians.
C.
ESD only occurs in very rare circumstances.
D.
ESD damage is really not as bad as everyone thinks.
Correct Answer: C
Explanation not available for this question.
Question #2 (Topic: demo questions)

Which of the following is a valid ESD safety precaution?

A.
You should place ESD-sensitive circuits on top of metal work surfaces.
B.
Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits. 
C.
Do not wear polyester clothing while working on ESD sensitive components.
D.
Always handle logic board by grasping the heat sinks. 
Correct Answer: C
Explanation not available for this question.
Question #3 (Topic: demo questions)

Technician Tommy is replacing a logic board on a Mac mini. Which of the following should he hold when handling the logic board?

A.
Any components
B.
The heat sinks
C.
The connectors
D.
The edges of the logic board 
Correct Answer: D
Explanation not available for this question.
Question #4 (Topic: demo questions)

Which feature in macOS is opened by clicking on this dock icon?

A.
System Preferences
B.
Launchpad
C.
Finder
D.
Spotlight
Correct Answer: B
Explanation not available for this question.
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