PeopleCert ITIL-4-DITS - ITIL 4 Leader: Digital & IT Strategy Exam Certification Exam
Question #6 (Topic: Demo Questions)
An organization works in a very competitive market. They have grown very fast because they were able to adapt their products and services very quickly as the internal and external conditions changed. To be successful in the long term, they now need to reduce costs and improve efficiency.
Which characteristic should they focus on to achieve this?
Correct Answer: A
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Comprehensive and Detailed Explanation From Exact Extract:
The organization has already demonstrated agility rapid adaptation to change. However, their new objective is to improve efficiency and reduce costs, which aligns most closely with the principles of a Lean approach. According to ITIL 4 Leader: Digital & IT Strategy, Lean is focused on maximizing value while minimizing waste, making it highly effective for organizations seeking long-term sustainability and cost optimization after a growth phase. Agility relates to adaptability (which they already have), while resilience and continuity focus more on recovery and stability, not cost efficiency.
[Reference: ITIL 4 Leader: Digital & IT Strategy – Section 5.2, “Digital Positioning and Strategic Focus,” p. 55–57., —]
Question #7 (Topic: Demo Questions)
An organization identified activities that are performed by many different people who follow detailed procedures to ensure they carry out all the steps. The procedures are very clear, and if staff follow the exact steps in the procedure then the results are always good, but this takes a lot of time.
Correct Answer: A
Explanation not available for this question.
Question #8 (Topic: Demo Questions)
What is the FIRST step in creating a measurement and evaluation system?
Correct Answer: B
Explanation:
Explanation:
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
The first step in building a measurement and evaluation system is to clearly define the objectives . According to ITIL 4, defining objectives establishes the purpose and direction for measurement—ensuring that metrics, success factors, and KPIs are aligned with what the organization is trying to achieve. Without clear objectives, measurement activities may lack relevance or focus. Therefore, option B is the correct starting point in a structured measurement system.
[Reference: ITIL 4 Leader: Digital & IT Strategy – Section 5.5 “Measuring Strategy and Success,” p. 95–97., —]
Question #9 (Topic: Demo Questions)
An organization is performing a digital readiness assessment. The results of areas that have been assessed are:
• The value streams for creating and maintaining digital services are clearly defined
• There is a need to improve how automation is used to create digital services
• The organization's attitude to risk does not match their digital strategy
Which other area should be assessed?
Correct Answer: C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract: