ITIL-4-Transition PeopleCert Practice Questions

Question #6 (Topic: Demo Questions)

An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices. How can managers use Toyota Kata to help employees adjust to these different ways of working?

A.

By encouraging the practicing of routines to unlearn old habits and learn new ones

B.

By creating detailed plans that predetermine how to approach large changes

C.

By making hard decisions for the teams and providing step-by-step guidance

D.

By encouraging widespread changes that involve the teams starting from scratch

Correct Answer: A

Explanation not available for this question.

Question #7 (Topic: Demo Questions)

What is the CORRECT order for the three phases of problem management?

A.

Problem control, error control, problem identification

B.

Error control, problem control, problem identification

C.

Problem identification, problem control, error control

D.

Problem identification, error control, problem control

Correct Answer: C

Explanation:

Comprehensive Explanation:
ITIL defines the three phases of problem management in this order:
Problem identification – recognizing actual or potential causes of incidents
Problem control – analyzing, diagnosing, and prioritizing problems
Error control – managing known errors and workarounds
The sequence in Option C exactly matches this lifecycle.
Thus, Option C is correct.

Question #8 (Topic: Demo Questions)

Which term is used to describe removing something that could have an effect on a service?

A.

An IT asset

B.

A problem

C.

A change

D.

An incident

Correct Answer: C

Explanation:

Comprehensive Explanation:
ITIL defines Change as:
“The addition, modification, or removal of anything that could have a direct or indirect effect on services.”
Therefore, removing something that affects a service is classified as a change.
Thus, Option C is correct.

PeopleCert ITIL-4-Transition - PeopleCert ITIL 4 Managing Professional Transition Certification Exam

An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices. How can managers use Toyota Kata to help employees adjust to these different ways of working?

By encouraging the practicing of routines to unlearn old habits and learn new ones

By creating detailed plans that predetermine how to approach large changes

By making hard decisions for the teams and providing step-by-step guidance

By encouraging widespread changes that involve the teams starting from scratch

Correct Answer: A

What is the CORRECT order for the three phases of problem management?

Problem control, error control, problem identification

Error control, problem control, problem identification

Problem identification, problem control, error control

Problem identification, error control, problem control

Correct Answer: C

Which term is used to describe removing something that could have an effect on a service?

An IT asset

A problem

A change

An incident

Correct Answer: C

Comprehensive Explanation:ITIL defines Change as:“The addition, modification, or removal of anything that could have a direct or indirect effect on services.”Therefore, removing something that affects a service is classified as a change.Thus, Option C is correct.

Comprehensive Explanation:
ITIL defines Change as:
“The addition, modification, or removal of anything that could have a direct or indirect effect on services.”
Therefore, removing something that affects a service is classified as a change.
Thus, Option C is correct.