ITIL-4-CDS PeopleCert Practice Questions

Question #1 (Topic: Demo Questions)

What role does Service Configuration Management play in the creation, delivery, and support across the SVS and value streams?

A.

It helps in defining service level requirements

B.

It helps in processing financial transactions

C.

It helps in managing and maintaining information about IT assets

D.

It helps in identifying unique ITIL practices

Correct Answer: C

Explanation:

Service Configuration Management plays a role in the creation, delivery, and support across the SVS and value streams by managing and maintaining information about IT assets.

Question #2 (Topic: Demo Questions)

What is the goal of planning a service value stream?

A.

To maximize service value for the customer

B.

To create silos within the organization

C.

To simplify the workflow

D.

To ignore customer needs

Correct Answer: A

Explanation:

The goal of planning a service value stream is to maximize service value for the customer.

Question #3 (Topic: Demo Questions)

In the context of creating, delivering, and supporting services, which ITIL practice focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed?

A.

Service desk

B.

Release management

C.

Change enablement

D.

Service level management

Correct Answer: B

Explanation:

In the context of creating, delivering, and supporting services, the ITIL practice "Release management" focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed.

Question #4 (Topic: Demo Questions)

What is the importance of mapping out a service value stream?

A.

It helps to identify inefficiencies and waste

B.

It only applies to certain industries

C.

Change enablement

D.

It is not important

Correct Answer: A

Explanation:

Mapping out a service value stream is important as it helps to identify inefficiencies and waste.

Question #5 (Topic: Demo Questions)

What ITIL 4 practice is focused on coordinating and managing all resources and capabilities within an organization to deliver value?

A.

Service catalog management

B.

Supplier management

C.

Business analysis

D.

Service design and management

Correct Answer: D

Explanation:

PeopleCert ITIL-4-CDS - PeopleCert ITIL 4 Specialist: Create, Deliver and Support Certification Exam

What role does Service Configuration Management play in the creation, delivery, and support across the SVS and value streams?

It helps in defining service level requirements

It helps in processing financial transactions

It helps in managing and maintaining information about IT assets

It helps in identifying unique ITIL practices

Correct Answer: C

Service Configuration Management plays a role in the creation, delivery, and support across the SVS and value streams by managing and maintaining information about IT assets.

What is the goal of planning a service value stream?

To maximize service value for the customer

To create silos within the organization

To simplify the workflow

To ignore customer needs

Correct Answer: A

The goal of planning a service value stream is to maximize service value for the customer.

In the context of creating, delivering, and supporting services, which ITIL practice focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed?

Service desk

Release management

Change enablement

Service level management

Correct Answer: B

In the context of creating, delivering, and supporting services, the ITIL practice "Release management" focuses on managing the end-to-end delivery of services and ensuring that the correct components and services are available when and where they are needed.

What is the importance of mapping out a service value stream?

It helps to identify inefficiencies and waste

It only applies to certain industries

Change enablement

It is not important

Correct Answer: A

Mapping out a service value stream is important as it helps to identify inefficiencies and waste.

What ITIL 4 practice is focused on coordinating and managing all resources and capabilities within an organization to deliver value?

Service catalog management

Supplier management

Business analysis

Service design and management

Correct Answer: D

Service design and management is focused on coordinating and managing all resources and capabilities to deliver value to customers.