Salesforce ADM-201 - Administration Essentials for New Admins Certification Exam

Question #6 (Topic: demo questions)

Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects
were available out of the box.
Which three of the standard objects are available to an administrator considering a support use case?
Choose 3 answers

A.

Contract

B.

Case

C.

Ticket

D.

Request

E.

Account

Correct Answer: A, B, E

Explanation:

Contract is a standard object that represents a contractual agreement between your company and a
customer. Case is a standard object that represents a customer’s question or problem that needs to
be resolved by your support team. Account is a standard object that represents an individual or an
organization involved in your business, such as customers, competitors, partners, etc. These three
objects are commonly used for service use cases in Salesforce.

Reference:
https://help.salesforce.com/s/articleView?id=sf.contract_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.case_fields.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.account_fields.htm&type=5

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