Salesforce Certified-Business-Analyst - Salesforce Certified Business Analyst Certification Exam
Question #1 (Topic: demo questions)
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation. What is the primary value of the BA speaking with customer service reps?
Correct Answer: C
Explanation:
The primary value of the business analyst (BA) speaking with customer service reps during the discovery for a new Service Cloud implementation is validating current processes. Customer service reps are the end users of Service Cloud and they can provide valuable insights into how they perform their tasks, what challenges they face, and what expectations they have from the new system. The BA can use this information to validate or update the current process maps and identify areas for improvement. Estimating the project cost is not a value of speaking with customer service reps, as this is usually done by project managers or sponsors based on resource allocation and budget constraints. Building solution design consensus is not a value of speaking with customer service reps, as this is usually done by solution architects or developers based on technical feasibility and best practices. Reference: https://trailhead.salesforce.com/content/learn/modules/business-analysis-for salesforce-projects/understand-the-salesforce-implementation-lifecycle https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce projects/analyze-business-processes-and-requirements
Question #2 (Topic: demo questions)
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
Correct Answer: C
Explanation:
The business analyst’s responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle. Reference: https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce projects/understand-the-salesforce-implementation-lifecycle https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce projects/analyze-business-processes-and-requirements
Question #3 (Topic: demo questions)
In which of the following app markets CANT the Salesforce App be found?
Correct Answer: B
Explanation:
The Salesforce App cannot be found in the AppExchange market. The AppExchange is a marketplace for Salesforce apps, components, and consulting services, but it does not host the official Salesforce app itself. The Salesforce App can be found in Google Play and App Store markets for Android and iOS devices respectively. Reference: https://help.salesforce.com/s/articleView?id=sf.appexchange_overview.htm&type=5
Question #4 (Topic: demo questions)
Which of the salesforce app providers will be able to unlock a locked user with their phones?
Correct Answer: A
Explanation:
All of the salesforce app providers will be able to unlock a locked user with their phones. The Salesforce app is available for iOS (App Store), Android (Google Play), and Windows 10 devices, and it allows users to unlock themselves using biometric authentication or a verification code sent to their email or phone number. Reference: https://help.salesforce.com/s/articleView?id=sf.mobile_app_unlock.htm&type=5
Question #5 (Topic: demo questions)
From where can an Admin unlock a user?
Correct Answer: B
Explanation: