CIS-SPM Servicenow Practice Questions

Question #1 (Topic: demo questions)

As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?

A.

Stories, Vulnerability Tasks, Enhancements.

B.

Incidents, Problems, Change.

C.

Decision, Risk, Requirements.

D.

Project, Defect, Requests.

Correct Answer: C

Explanation:

According to the ServiceNow documentation1, a demand manager can view and edit the following
artifacts from a demand:
Decision: A decision that affects the demand or its outcome2.
Risk: A risk that could impact the demand or its outcome3.
Requirement: A requirement that defines the scope or functionality of the demand4.
The other options are not artifacts of a demand, but rather related entities that can be created from
a demand or linked to a demand.

Question #2 (Topic: demo questions)

Which demand category would a demand manager select, if they need to create an enhancement?

A.

Defect

B.

Change

C.

Operational

D.

Strategic

Correct Answer: C

Explanation:

In ServiceNow Demand Management, an enhancement request is typically categorized as an Operational demand because it represents an improvement or extension to existing services or functionality rather than a new strategic initiative, defect correction, or change management activity. Operational demands focus on day-to-day improvements and incremental enhancements to existing capabilities.

Question #3 (Topic: demo questions)

What role can configure the default columns in the project planning console?
Choose 2 answers

A.

it_pps_admin

B.

it_project_manager

C.

it_console_admin

D.

admin

Correct Answer: A, D

Explanation:

According to the ServiceNow support article1, the it_pps_admin role can configure the default columns
in the project planning console by modifying the pm_project_planning_console list view. The admin
role can also do this, as well as any other configuration on the platform2.

Question #4 (Topic: demo questions)

The Business Unit field on a Project or Demand form displays values from a specific table. What type
of field is this?

A.

Journal.

B.

Reference.

C.

Conditions.

D.

List.

Correct Answer: B

Explanation:

According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is
a reference field that displays values from the cmn_department table. A reference field stores a link
to a record on another table, rather than storing the data directly in the field2.

Question #5 (Topic: demo questions)

Use this table to configure the parameters displayed on a project card on the My Projects Space page
of the Project Workspace.

A.

pm_project

B.

pm_toplevel_project

C.

pm_home_page_config

D.

project_template_config

Correct Answer: C

Explanation:

According to the ServiceNow documentation1, the pm_home_page_config table is used to configure
the parameters displayed on a project card on the My Projects Space page of the Project Workspace.
The other tables are used for different purposes: pm_project: Stores information about projects2.
pm_toplevel_project: Stores information about top-level projects3. project_template_config: Stores
information about project templates.

Servicenow CIS-SPM - Certified Implementation Specialist - Strategic Portfolio Management Certification Exam

As a demand manager, you can view an artifact from a demand. What artifacts are part of a demand?

Stories, Vulnerability Tasks, Enhancements.

Incidents, Problems, Change.

Decision, Risk, Requirements.

Project, Defect, Requests.

Correct Answer: C

Which demand category would a demand manager select, if they need to create an enhancement?

Defect

Change

Operational

Strategic

Correct Answer: C

What role can configure the default columns in the project planning console?Choose 2 answers

it_pps_admin

it_project_manager

it_console_admin

admin

Correct Answer: A, D

According to the ServiceNow support article1, the it_pps_admin role can configure the default columnsin the project planning console by modifying the pm_project_planning_console list view. The adminrole can also do this, as well as any other configuration on the platform2.

The Business Unit field on a Project or Demand form displays values from a specific table. What typeof field is this?

Journal.

Reference.

Conditions.

List.

Correct Answer: B

According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form isa reference field that displays values from the cmn_department table. A reference field stores a linkto a record on another table, rather than storing the data directly in the field2.

Use this table to configure the parameters displayed on a project card on the My Projects Space pageof the Project Workspace.

pm_project

pm_toplevel_project

pm_home_page_config

project_template_config

Correct Answer: C

What role can configure the default columns in the project planning console?
Choose 2 answers

According to the ServiceNow support article1, the it_pps_admin role can configure the default columns
in the project planning console by modifying the pm_project_planning_console list view. The admin
role can also do this, as well as any other configuration on the platform2.

The Business Unit field on a Project or Demand form displays values from a specific table. What type
of field is this?

According to the ServiceNow documentation1, the Business Unit field on a Project or Demand form is
a reference field that displays values from the cmn_department table. A reference field stores a link
to a record on another table, rather than storing the data directly in the field2.

Use this table to configure the parameters displayed on a project card on the My Projects Space page
of the Project Workspace.