CIS-EM Servicenow Practice Questions

Question #1 (Topic: demo questions)

The value of the Alert Priority score is a composite of what?

A.

The value of the alert’s category and its relative weight

B.

The value of the alert’s category and its Priority Group

C.

The value of the alert’s Severity and its Priority Group

D.

The value of the alert’s Severity and its relative weight

Correct Answer: A

Explanation:

The Alert Priority score is a composite value calculated using the alert's category and the relative weight assigned to that category. Categories help classify alerts based on the type of issue or event, while relative weights determine the importance of each category. By combining these two factors, ServiceNow prioritizes alerts so that the most significant issues are addressed first, helping teams focus on the alerts that have the greatest business impact.

Question #2 (Topic: demo questions)

What would you use to define the monitoring sources allowed to communicate with the ServiceNow
instance for Operational Intelligence?

A.

Metric Registration

B.

Metric Config Rules

C.

Metric Type Actions

D.

Metric to CI

Correct Answer: C

Explanation:

In ServiceNow Operational Intelligence, Metric Registration is used to define and manage the monitoring sources that are allowed to communicate with the ServiceNow instance. It specifies which external monitoring tools or data sources can send metric data into ServiceNow for analysis and event management. This ensures that only approved monitoring sources contribute data to Operational Intelligence, enabling accurate metric collection and anomaly detection.

Question #3 (Topic: demo questions)

What would be the primary use case for creating Javascripts in Event Management?

A.

To create a customized pull connector to retrieve events on behalf of an event source

B.

To automatically populate the Configuration Management Database (CMDB)

C.

To parse a nodename out of your raw event data in an event rule

D.

To run as part of a remediation workflow for IT alerts that fail to execute

Correct Answer: A

Explanation:

In ServiceNow Event Management, JavaScript is commonly used within Event Rules to manipulate and process incoming event data. A primary use case is to parse a nodename (or other relevant information) from raw event data so that the event can be properly associated with the correct Configuration Item (CI) in the CMDB. This helps ensure accurate event correlation, alert generation, and impact analysis.

Question #4 (Topic: demo questions)

When creating an alert management rule, where would you specify a workflow to resolve a given
condition?

A.

From the Remediation tab

B.

From the Actions tab

C.

From the Launcher tab

D.

In the Related Links section

Correct Answer: A

Explanation:

When creating an Alert Management Rule in ServiceNow, the workflow used to resolve a specific condition is defined in the Remediation tab. This tab is specifically designed to configure remediation actions, such as triggering workflows, automation flows, or scripts that help resolve or mitigate the underlying issue that generated the alert. By assigning a workflow in the Remediation section, ServiceNow ensures that once the alert condition is met, the system can automatically initiate the appropriate resolution process without manual intervention.

Servicenow CIS-EM - ServiceNow Certified Implementation Specialist-Event Management Certification Exam

The value of the Alert Priority score is a composite of what?

The value of the alert’s category and its relative weight

The value of the alert’s category and its Priority Group

The value of the alert’s Severity and its Priority Group

The value of the alert’s Severity and its relative weight

Correct Answer: A

What would you use to define the monitoring sources allowed to communicate with the ServiceNowinstance for Operational Intelligence?

Metric Registration

Metric Config Rules

Metric Type Actions

Metric to CI

Correct Answer: C

What would be the primary use case for creating Javascripts in Event Management?

To create a customized pull connector to retrieve events on behalf of an event source

To automatically populate the Configuration Management Database (CMDB)

To parse a nodename out of your raw event data in an event rule

To run as part of a remediation workflow for IT alerts that fail to execute

Correct Answer: A

When creating an alert management rule, where would you specify a workflow to resolve a givencondition?

From the Remediation tab

From the Actions tab

From the Launcher tab

In the Related Links section

Correct Answer: A

What would you use to define the monitoring sources allowed to communicate with the ServiceNow
instance for Operational Intelligence?

When creating an alert management rule, where would you specify a workflow to resolve a given
condition?