CIS-HR Servicenow Practice Questions

Question #1 (Topic: demo questions)

What type of information does the HR Profile contain?

A.

Personal employee data

B.

Group membership and role information

C.

User login and department information

D.

A user’s password

Correct Answer: A

Explanation:

An HR Profile typically contains personal employee information such as name, contact details, job title, employment history, qualifications, and other individual records managed by the HR system. This data is used to identify the employee within the organization and support HR processes like payroll, attendance, performance tracking, and benefits management. Unlike system-level information such as login credentials or technical roles, the HR Profile is focused specifically on employee-related personal and professional details.

Question #2 (Topic: demo questions)

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the
Employee Relations Cases table, what must first be done?

A.

Add the Delegated Developer role to your User record

B.

From the User dropdown in the banner, elevate your role to security_admin

C.

Manually add the security_admin role to your User record

D.

Nothing would need to be done

Correct Answer: A

Explanation:

In that context, the idea is that to configure Access Controls for sensitive HR tables like Employee Relations Cases, you must first ensure you have the appropriate development/security delegation rights. The Delegated Developer role is used to allow controlled configuration of application-level security without requiring full security admin elevation.

Question #3 (Topic: demo questions)

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose

four.)

A.

Document Template

B.

Upload File

C.

HR Service Template

D.

User Criteria

E.

HR Template

F.

HR Profiles

G.

HR Criteria

Correct Answer: B, D, F, G

Explanation:

In the Create Bulk Cases module, the correct Filter by options are B. Upload File, D. HR Template, F. HR Profiles, and G. HR Criteria, as these are the available methods used to define and select groups of employees or records for bulk case creation based on HR data sources, templates, or criteria-driven filtering rather than document-based or service-template-only selection methods.

Question #4 (Topic: demo questions)

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a
user with only the Admin role add members to HR groups?

A.

The Admin must elevate their role to security_admin to add members to HR groups.

B.

The Admin follows the same process as with any group membership change.

C.

The Admin can no longer add members to HR groups.

D.

The Admin must impersonate an HR Admin to add members to HR groups.

Correct Answer: C

Explanation:

Once the HR Admin role (sn_hr_core.admin) is removed from the Admin role, a user who only has the Admin role loses the HR-specific privileges required to manage HR group membership. In ServiceNow HR Core, HR group management is restricted for security and data privacy reasons, so without the HR Admin role, the system prevents the Admin user from adding or modifying members in HR groups. Therefore, they must have the appropriate HR role restored to perform this action.

Question #5 (Topic: demo questions)

An HR Admin without the System Admin role can do what? (Choose three.)

A.

Grant roles to users or groups

B.

Modify the HR Administration > Properties

C.

Reset user passwords

D.

Create HR Criteria

E.

Configure business rules

F.

Add users to groups

Correct Answer: A, C, F

Explanation:

The correct answer is A, C, F because an HR Admin without the System Admin role in ServiceNow is limited to HR-related administrative functions and cannot access platform-level configuration or development features. Within their scope, they can grant roles to users or groups (A), reset user passwords (C), and add users to groups (F) as part of managing HR operations and user access within HR services. However, they do not have permission to modify system settings like HR Administration properties (B) or configure technical components such as business rules (E), since these require System Admin privileges. This separation of duties ensures HR data security and system stability by restricting sensitive configuration tasks to higher-level administrative roles.

Servicenow CIS-HR - ServiceNow Certified Implementation Specialist - Human Resources Certification Exam

What type of information does the HR Profile contain?

Personal employee data

Group membership and role information

User login and department information

A user’s password

Correct Answer: A

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the
Employee Relations Cases table, what must first be done?

Add the Delegated Developer role to your User record

From the User dropdown in the banner, elevate your role to security_admin

Manually add the security_admin role to your User record

Nothing would need to be done

Correct Answer: A

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose

four.)

Document Template

Upload File

HR Service Template

User Criteria

HR Template

HR Profiles

HR Criteria

Correct Answer: B, D, F, G

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a
user with only the Admin role add members to HR groups?

The Admin must elevate their role to security_admin to add members to HR groups.

The Admin follows the same process as with any group membership change.

The Admin can no longer add members to HR groups.

The Admin must impersonate an HR Admin to add members to HR groups.

Correct Answer: C

An HR Admin without the System Admin role can do what? (Choose three.)

Grant roles to users or groups

Modify the HR Administration > Properties

Reset user passwords

Create HR Criteria

Configure business rules

Add users to groups

Correct Answer: A, C, F

(Reference: ServiceNow HR Service Delivery documentation – HR Admin role capabilities and role-based access control model)

Servicenow CIS-HR - ServiceNow Certified Implementation Specialist - Human Resources Certification Exam

What type of information does the HR Profile contain?

Personal employee data

Group membership and role information

User login and department information

A user’s password

Correct Answer: A

If you have both Admin and HR Admin roles and wanted to configure an Access Control for theEmployee Relations Cases table, what must first be done?

Add the Delegated Developer role to your User record

From the User dropdown in the banner, elevate your role to security_admin

Manually add the security_admin role to your User record

Nothing would need to be done

Correct Answer: A

In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose

four.)

Document Template

Upload File

HR Service Template

User Criteria

HR Template

HR Profiles

HR Criteria

Correct Answer: B, D, F, G

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may auser with only the Admin role add members to HR groups?

The Admin must elevate their role to security_admin to add members to HR groups.

The Admin follows the same process as with any group membership change.

The Admin can no longer add members to HR groups.

The Admin must impersonate an HR Admin to add members to HR groups.

Correct Answer: C

An HR Admin without the System Admin role can do what? (Choose three.)

Grant roles to users or groups

Modify the HR Administration > Properties

Reset user passwords

Create HR Criteria

Configure business rules

Add users to groups

Correct Answer: A, C, F

(Reference: ServiceNow HR Service Delivery documentation – HR Admin role capabilities and role-based access control model)

If you have both Admin and HR Admin roles and wanted to configure an Access Control for the
Employee Relations Cases table, what must first be done?

After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a
user with only the Admin role add members to HR groups?