Servicenow CIS-SP - ServiceNOW Certified Implementation Specialist - Service Provide Certification Exam
Question #1 (Topic: demo questions)
Name the methods available to provide data access to a user outside of their domain hierarchy.
Choose 2 answers
Correct Answer: C, D
Explanation:
In ServiceNow, providing data access to a user outside of their domain hierarchy can be achieved
In ServiceNow, providing data access to a user outside of their domain hierarchy can be achieved
through the following methods:
1. Access Control Lists (ACLs): ACLs are used to define permissions for accessing data within
ServiceNow. By configuring ACLs, you can grant specific users or groups access to data outside their
domain hierarchy. This is done by setting up rules that allow or deny access based on various
conditions, such as roles, user attributes, or specific field values1.
2. sys_visibility.domain system property: This system property can be configured to control the
visibility of records across different domains. By setting this property, you can define which domains’
data should be visible to users outside their own domain hierarchy. This allows for more granular
control over data access and visibility2.
These methods ensure that users can access the necessary data while maintaining the integrity and
security of the domain separation model.
1: ServiceNow ACL Documentation
2: ServiceNow Domain Separation Documentation
Question #2 (Topic: demo questions)
Which of the following is a good practice to allow Service Providers to view all customer data?
Correct Answer: A
Explanation:
Setting up a domain contains relationship is a good practice to allow Service Providers to view all
Setting up a domain contains relationship is a good practice to allow Service Providers to view all
customer data. This approach leverages ServiceNow’s domain separation capabilities, which enable
data segregation and access control across different domains. By configuring a domain contains
relationship, you can ensure that Service Providers have the necessary visibility into customer data
while maintaining proper data governance and security.
Question #3 (Topic: demo questions)
Which role restricts access and allows for managing items in a domain-separated catalog?
Correct Answer: D
Explanation:
The role domain_catalog_admin is specifically designed to manage items within a domain-separated
The role domain_catalog_admin is specifically designed to manage items within a domain-separated
catalog in ServiceNow. This role restricts access and allows for the management of catalog items,
ensuring that only users with the appropriate permissions can make changes within their designated
domain. This is crucial for maintaining data privacy and integrity across different domains, especially
in environments where multiple customers or departments are served by a single ServiceNow
instance.
Reference:
ServiceNow Domain Separation and Service Catalog1
ServiceNow Product Documentation on Domain Separation2
Question #4 (Topic: demo questions)
Process Separation is also known as:
Correct Answer: D
Explanation:
Process Separation in ServiceNow is also known as domain administration. This concept is part of the
Process Separation in ServiceNow is also known as domain administration. This concept is part of the
broader domain separation feature, which allows you to separate data, processes, and administrative
tasks into logical groupings called domains. This is particularly useful for Managed Service Providers
(MSPs) or large enterprises that need to manage multiple clients or departments within a single
ServiceNow instance.
Question #5 (Topic: demo questions)
The system automatically sets which field when an administrator attempts to modify a policy,
application, or module that belongs to another domain higher in the hierarchy?
Correct Answer: D
Explanation:
When an administrator attempts to modify a policy, application, or module that belongs to another