ITIL-4-DITS PeopleCert Practice Questions

Question #1 (Topic: Demo Questions)

An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?

A.

Technology replacement modernization

B.

Uninterrupted delivery

C.

Sourcing strategy

D.

Organizational resilience

Correct Answer: C

Explanation:

A sourcing strategy is about deciding how to acquire and manage the resources and capabilities needed to deliver services, including suppliers and partners. An organization that is continually changing to maintain customer and market relevance needs a sourcing strategy that can support these changes by enabling flexibility, agility, innovation and collaboration with suppliers and partners. References: ITIL 4 Leader: Digital and IT Strategy, page 75-76

Question #2 (Topic: Demo Questions)

An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

A.

Digital positioning

B.

Organizational disruption

C.

Digital transformation

D.

Operational technology

Correct Answer: C

Explanation:

Digital transformation is the use of digital technology to create new or modify existing business processes, culture, and customer experiences to meet changing market needs and expectations. An organization that has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives has undergone a digital transformation. References: ITIL 4 Leader: Digital and IT Strategy, page 5

Question #3 (Topic: Demo Questions)

Which is an example of industry disruption?

A.

A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets

B.

An organization transitioned a large number of its services to a cloud provider to remain competitive In their market

C.

A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader

D.

A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers

Correct Answer: D

Explanation:

A software provider has developed a new satellite navigation system for the self-driving car market that has become the system of choice for car manufacturers is an example of industry disruption. Industry disruption is about creating new markets or value propositions that challenge or replace existing ones. The software provider has created a new value proposition for the self-driving car market that has disrupted the existing satellite navigation systems and gained a competitive advantage. References: ITIL 4 Leader: Digital and IT Strategy, page 37-38

Question #4 (Topic: Demo Questions)

An organization is aiming to use an innovative social media platform to improve engagement with young consumers. What should the organization’s strategy focus on?

A.

Ecosystem disruption supported by operational excellence

B.

Market relevance supported by ecosystem disruption

C.

Customer and market relevance supported by operational excellence

D.

Operational excellence supported by customer and market relevance

Correct Answer: C

Explanation not available for this question.

Question #5 (Topic: Demo Questions)

Which statement about metrics is CORRECT?

A.

Leading metrics ate difficult to measure, but easy to Influence

B.

Lagging metrics are easy to measure and to influence

C.

Legging metrics report what has been achieved

D.

Lagging metrics predict what a is likely to happen in the future

Next Question

Correct Answer: C

Explanation:

Lagging metrics report what has been achieved by measuring the outcomes or results of past actions or activities. They are easy to measure but difficult to influence. They are useful for evaluating performance and validating hypotheses. Leading metrics predict what is likely to happen in the future by measuring the inputs or drivers of future outcomes or results. They are difficult to measure but easy to influence. They are useful for forecasting and influencing performance. References: ITIL 4 Leader: Digital and IT Strategy, page 83-84

PeopleCert ITIL-4-DITS - ITIL 4 Leader: Digital & IT Strategy Exam Certification Exam

An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.Which is the BEST approach to ensure that suppliers and partners support these changes?

Technology replacement modernization

Uninterrupted delivery

Sourcing strategy

Organizational resilience

Correct Answer: C

An organization has utilized digital technology to make significant improvements to business processes that have contributed to the achievement of its strategic objectives. What does this describe?

Digital positioning

Organizational disruption

Digital transformation

Operational technology

Correct Answer: C

Which is an example of industry disruption?

A service provider has launched a new app to support collaboration that is easy to use, and is popular with consumers from many markets

An organization transitioned a large number of its services to a cloud provider to remain competitive In their market

A mobile phone provider has adopted a new operating model in response to threats from the competition which has resulted In the provider becoming the market leader

A software provider has developed a new satellite navigation system for the serf-driving cat market that has become the system of choice for car manufacturers

Correct Answer: D

An organization is aiming to use an innovative social media platform to improve engagement with young consumers. What should the organization’s strategy focus on?

Ecosystem disruption supported by operational excellence

Market relevance supported by ecosystem disruption

Customer and market relevance supported by operational excellence

Operational excellence supported by customer and market relevance

Correct Answer: C

Which statement about metrics is CORRECT?

Leading metrics ate difficult to measure, but easy to Influence

Lagging metrics are easy to measure and to influence

Legging metrics report what has been achieved

Lagging metrics predict what a is likely to happen in the future

Correct Answer: C

An organization is continually changing to maintain customer and market relevant. The changes adopting new technologies, expanding to new markets, and adjusting the service portfolio.
Which is the BEST approach to ensure that suppliers and partners support these changes?